Safety & Security

Below you will find safety and security recommendations, as well as the Emergency Response Plan for the event. Take a moment to review and familiarize yourself with this information in advance and share it with any of your staff who will be on-site.

Personal Safety

Event Management works diligently with the facility prior to each event to ensure the safety and security of all exhibitors, attendees, and the event. If you have any security concerns leading up to the event or on-site, bring them to the attention of Event Management.
All persons in the exhibit area must wear a badge. This includes during move-in, event hours, and move-out. Exhibitors are responsible for ordering badges for their workers and staff.
Notify Event Management, or security immediately if you notice any safety hazards or witness anyone being injured anywhere in the building or nearby outside spaces.
Be aware and be prepared. When you leave the facility at the end of the day, remove your badge and have all emergency numbers saved into your phone. Be aware of your surroundings and take caution, especially in the evenings. Travel in pairs or call a cab.
Lost & Found articles may be turned in or claimed at Registration during event days. After the event contact the facility's Security Department at 847-692-4001.

Safeguarding Booth Property

Coordinate shipping and deliveries. Try to be onsite when your product is being delivered to your booth.
Store any valuables in a locked cabinet and cover your displays with a tarp or other covering so your booth items are less visible. Do not leave purses, briefcases, or valuables behind drapes or underneath tables, as this is the first place any thief will look.
Try to greet anyone that comes into your booth as this will send a signal that you are aware of their presence; this will discourage any perpetrators from attempting to steal.
If your booth contains a lot of valuables which are difficult to secure or time-consuming to setup or teardown daily, it is recommended that your hire your own security guard overnight.
During the start of move-out, stay with your booth until all your items are fully packed up. Do not leave your booth immediately; spend some time in your booth until the floor clears. This is a common time during which theft occurs. Schedule outbound travel accordingly.
Obtain proper insurance coverage for your goods, including transit to and from the show site.
Do not leave any prototype product unsecured in your booth.

Exhibit Hall Security

Be Careful! Event Management has a 24-hour security service for general surveillance of the event and facility as a whole. This does not include individual booth monitoring and it is up to exhibitors to exercise prudent judgment and to safeguard your personal property and belongings.
Even with security as protection, exhibitors are asked to take precautions in guarding their exhibits. Remember that move-in and move-out hours are particularly sensitive times when thefts are most likely to occur. DO NOT LEAVE YOUR BOOTH UNATTENDED. At the end of each day, take any valuables with you. If you need to leave, we strongly recommend packing up all items and hiring private security for your booth.
Security guards will "sweep" the halls at the close of the event each day to clear them of all visitors and personnel. Only exhibitor personnel who have requested special permission will be allowed in the halls after closing.
Any thefts or damage must be reported to event management or security immediately.

Emergency Response Plan

The purpose of the Emergency Response Plan is to provide guidelines to prepare for potential crisis or emergency situations. We want to ensure all exhibitors are provided with important information and proper communication during an emergency.

Public Safety

Exhibitors should report any suspicious activity as soon as possible to Venue Security immediately, and describe specifically what you observed, including: who or what you saw, when you saw it, where it occurred and why it's suspicious.

Donald E. Stephens Convention Center Emergency Protocol

Security & Emergency Phone Numbers: • Security Operations (Primary Emergency #): 847-692-4001 • From an internal House Phone: Dial 4001 • It is important to stay calm when reporting an incident. Please refrain from calling 911 inside the facility. The Security Operations number 847-692-4001 is the primary emergency number for the facility and is available • Medics are on duty during move-in, event hours and move-out hours and are located in the First Aid Office at the front of the 1600 Aisle.
If the Fire Alarm Sounds: Evacuations will be directed out of the Public Safety Department with instructions via the Voice Communication System. 1. All event participants must follow the Emergency Evacuation Procedures via the PA system. 2. Calmly proceed to the closest exit or stairwell and begin to exit the facility. 3. IF YOU ENCOUNTER SMOKE ON YOUR WAY TO AN EXIT, TURN AROUND AND USE ANOTHER EXIT. 4. Do not attempt to re-enter the building until advised by the Fire Department.

Security & Emergency Phone Numbers:
•   Security Operations (Primary Emergency #): 847-692-4001
•   From an internal House Phone: Dial 4001
•   It is important to stay calm when reporting an incident. Please refrain from calling 911 inside the facility. The Security Operations number 847-692-4001 is the primary emergency number for the facility and is available
•   Medics are on duty during move-in, event hours and move-out hours and are located in the First Aid Office at the front of the 1600 Aisle.

If the Fire Alarm Sounds:

Evacuations will be directed out of the Public Safety Department with instructions via the Voice Communication System.
1.   All event participants must follow the Emergency Evacuation Procedures via the PA system.
2.   Calmly proceed to the closest exit or stairwell and begin to exit the facility.
3.   IF YOU ENCOUNTER SMOKE ON YOUR WAY TO AN EXIT, TURN AROUND AND USE ANOTHER EXIT.
4.   Do not attempt to re-enter the building until advised by the Fire Department.

Additional Emergency Phone Numbers

Security Team	847.692.4001
National Weather Service – Rosemont	847.834.1435
Rosmont – Emergency	911
Rosemont Police – Non Emergency	847.823.1134

Medical Emergency Information

Ambulance	9501 W. Devon Avenue Rosemont, IL 60018	847.823.1134
Fire Department	9501 W. Devon Avenue Rosemont, IL 60018	847.823.1134
Urgent Care Facilities: Northwestern Medicine Immediate Care - Rosemont	10200 W. Higgins Road, Suite 110 Rosemont, IL 60018	224.484.4820
Advocate Lutheran General Hospital	1775 Dempster Street Park Ridge, IL 60068	847.723.2210
Closest Pharmacies: Walgreens CVS	9600 W. Higgins Road Rosemont, IL 60018 6150 N. River Road Rosemont, IL 60018 847-292-9226	847.692.1430 847.292.9226
Closest non-emergency care facility or “walk-in” type clinic: Northwestern Medicine Immediate Care - Rosemont	10200 W. Higgins Road, Suite 110 Rosemont, IL 60018	224.484.4820

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Questions?

Please feel free to e-mail us at customerservice@divcom.com, use the chat feature below, or call +1-207-842-5508. We look forward to working with you in preparation for a successful event!